Terms & Conditions

About VietMediaTravel

VietMediaTravel is operated by Viet Media Travel Corporation.

Our customer contact office is located at 217 Bis Nguyen Thi Minh Khai Street, Cau Ong Lanh Ward, Ho Chi Minh City, Vietnam.

For booking assistance, call 1900 1177 or email [email protected].

Our Role and Tour Operators

VietMediaTravel helps travellers find, compare and book tours and experiences across Vietnam.

Unless a tour page states otherwise, the experience itself is delivered by a local operator. We provide the booking platform, communicate booking and payment updates, and assist customers when support is needed.

Please review the tour description and applicable operator terms before booking.

Tour Information and Pricing

Tour pages provide information about itineraries, departure details, inclusions, exclusions and available options.

Prices are normally displayed in US dollars and may vary depending on the selected tour option, departure date, traveller age category and group size.

Please review the total price and booking conditions before submitting your request. Tour availability is subject to confirmation by the operator.

Booking and Confirmation

Submitting a booking request does not automatically confirm a reservation.

Depending on your selected payment method, your booking may display statuses such as Awaiting payment, Paid – confirming, or Confirmed.

Where payment is required, we seek confirmation from the tour operator once the payment is recorded. Your booking is confirmed when confirmation is communicated to you.

If office payment is available, any temporary booking hold and payment deadline will be displayed with your booking.

Payment Methods

Available payment options are displayed during checkout and may vary by tour.

Depending on the selected product, you may be able to pay in full, make a deposit with a remaining balance due later, or pay at our office.

Online payments are processed through our payment partner's secure payment page. Payment status is based on the confirmation received from that partner.

VietMediaTravel does not collect payment card numbers through its checkout pages.

Changes, Cancellations and Refunds

Cancellation and refund conditions depend on the selected tour and the operator's terms displayed before booking, subject to applicable law.

You may cancel an unpaid booking through the available self-service function.

If any payment has been made, please contact our support team with your booking reference to request a cancellation or change.

We will explain the applicable conditions, any charges, and whether a refund is available.

Please check the conditions for your specific booking rather than assuming all payments are refundable or non-refundable.

If an Operator Cancels a Tour

If a tour operator cannot operate or confirm an experience, we will contact you using the details provided with your booking.

We will explain the available next steps and any change or refund options under the applicable booking conditions and law.

Please keep your contact information up to date so we can reach you about changes affecting your trip.

Traveller Responsibilities

Please provide accurate booking and contact information, arrive at the meeting point at the stated time, and review any health, accessibility, age or participation requirements shown for your tour.

Travellers are responsible for the travel documents and permissions required for their trip.

Please follow reasonable safety instructions from the tour operator and applicable local rules.

Your Account and Website Use

You can browse and, where the website permits, book without creating an account.

If you create an account, keep your sign-in details secure and notify us if you suspect unauthorised access.

Please do not misuse the website, interfere with its operation, attempt unauthorised access, or collect its content using prohibited methods.

We may restrict access when necessary to protect the service and other users, in accordance with applicable law.

Responsibilities and Limitations

We are responsible for operating the VietMediaTravel website, presenting booking information, handling booking requests and supporting users through the platform.

Tour operators are responsible for delivering the experiences they operate, including the on-the-day itinerary and operational arrangements.

The precise responsibilities of each party depend on the booking and applicable law.

Nothing in these Terms excludes or restricts rights or liabilities that cannot lawfully be excluded.

Questions and Complaints

For questions about bookings, payments, changes or complaints, please contact our support team:

Please include your booking reference and a description of the issue so we can review it.

If your complaint relates to a tour experience, we may coordinate with the relevant operator while remaining available as your booking contact.

• Email: [email protected]
• Hotline: 1900 1177
• Support page: Contact Us

Privacy and Cookies

Our handling of personal information and essential cookies is explained in our Privacy Policy and Cookie Preferences pages.

Please review these notices alongside these Terms.

Changes to These Terms and Applicable Law

We may update these Terms to reflect changes to our website, services or legal requirements. The version and effective date will appear on this page.

These Terms are subject to applicable Vietnamese law, without limiting any mandatory consumer rights.

If you have a concern about a booking, please contact us first so we can work toward a resolution. Other rights and remedies available under applicable law remain unaffected.