Privacy Policy

Who We Are

VietMediaTravel is operated by Viet Media Travel Corp.

You can contact us about privacy matters at [email protected].

Our listed business address is 217 Bis Nguyen Thi Minh Khai Street, Cau Ong Lanh Ward, Ho Chi Minh City, Vietnam.

Information We Collect

We collect information needed to provide our travel booking services, including:

Full card numbers, expiry dates and card security codes are entered with our payment partner rather than on our website.

• Account information: Your name, email address and account credentials.
• Booking information: Contact and traveller details, selected tour, travel date, party size and booking status.
• Payment information: Payment amount, method, transaction status and reference received from our payment partner.
• Preferences: Saved experiences and newsletter subscriptions.
• Session information: Essential identifiers used to maintain signed-in sessions and access guest bookings.

How We Use Your Information

We use personal information to:

• Manage accounts and bookings.
• Process payments and booking confirmations.
• Coordinate travel arrangements with tour operators.
• Provide customer support.
• Maintain saved experiences and account features.
• Protect our website against misuse and meet legal obligations.
• Send newsletter updates when you subscribe.

Who We Share Information With

We share booking information with the operator responsible for your selected experience when necessary to arrange your trip.

Payment partners process payments through their own systems and provide transaction updates to us.

Website hosting, technical and customer-support providers may also process information where necessary to deliver their services.

We do not sell your personal data to advertisers.

Cookies and Similar Technologies

We use essential cookies to support sign-in and access to guest bookings.

Our Cookie Preferences page explains the cookies currently described for this website, including their purposes and expiry periods.

If we introduce non-essential analytics, advertising or similar technologies, we will update the relevant notices and obtain consent where required.

Data Storage, Security and Retention

We store account, booking and payment records in the systems used to operate our services.

We apply measures designed to protect personal information against unauthorized access or disclosure. Access is limited according to operational needs.

Where personal information is transferred or accessed across borders, applicable data-protection requirements will be followed.

We retain information for the period needed to provide services and meet applicable recordkeeping obligations.

Your Privacy Rights

Depending on applicable law, you may request to:

To submit a request, contact [email protected].

We may need to verify your identity before processing a request. Some information may need to be retained where required by law.

You may also raise a privacy complaint through channels available under applicable law.

• Access or correct your personal information.
• Withdraw consent where processing relies on it.
• Request deletion of your information.
• Object to certain uses of your information.

Information About Children

If a booking includes a child traveller, we process the information needed to arrange that child's participation in the selected experience.

The adult providing this information should have appropriate authority to do so.