How booking works
What happens between choosing an experience and hearing back from the operator.
The steps
Pick an experience, choose an option, a date and how many of you are travelling. Prices are in US dollars, per traveller and by age band — adults, children, young children and infants each have their own fare — and the total is shown before you go any further, with no fees added at the end.
Every infant travels with an adult, so a booking needs at least as many adults as infants. One booking takes up to 9 travellers, not counting infants; for a larger group, contact us.
You do not need an account. Book now goes straight to the details and payment, and the booking is kept for this browser so you can come back to it. Signing in is worth it for two reasons: the contact fields arrive prefilled, and every booking is gathered in one place instead of one browser.
- Choose the option, date and party size on the experience page
- Confirm your contact details at checkout
- Choose how to pay, then pay on our payment partner's secure page
- You get a 16-character booking reference like 7QK2M4XH9PRT3WAB, and a payment reference if you paid
What “awaiting confirmation” means
A new booking shows “Awaiting payment”: nothing is held for you and you are not committed, and you can cancel it yourself. If you chose to pay at our office, the booking is held for you until the time shown on it. Once the payment arrives it shows “Paid · confirming” while we confirm your place with the operator, and “Confirmed” once they have.
Changing a booking
To change the date or the number of travellers, contact us. Before you have paid, you can also cancel the booking yourself and make a new one.